Refund & Return Policy

At Antoro Noble Hall, your satisfaction is important to us. We strive to ensure that every purchase meets your expectations. Please review our refund and return policy so you know how we can best assist you if an issue arises.
1. Returns & Exchanges
If you receive a product that is defective, incorrect, or not as described, you may request a return or exchange within 7 days of delivery. Please make sure items are unused, in original packaging, and with all tags attached.
2. Eligible Items
Most products are eligible for return or exchange. However, the following items cannot be returned for hygiene or safety reasons: opened personal care products, perishable goods, and undergarments.
3. How to Request a Refund or Exchange
  • Contact our customer service at contact@antorohall.store or call +63 946 035 3328 within 7 days of receiving your order.
  • Provide your order details and a brief explanation of the issue. If possible, include a photo for faster processing.
  • Our team will guide you through the next steps, including how and where to return the product.
4. Refund Process
Once your return is approved and the item is received and inspected, we will notify you by email or phone. Approved refunds will be processed to your original payment method within 7 business days.
5. Shipping Fees
If the return is due to our error (defective or incorrect item), we will cover the return shipping costs. For all other reasons, return shipping fees are the responsibility of the customer.
6. Late or Missing Refunds
If you have not received your refund after the stated period, kindly check your payment account first. If there are still concerns, please contact us so we can assist you promptly.
7. Order Cancellations
You may cancel your order before it is shipped out. To request a cancellation, contact us as soon as possible. Once your package is in transit, cancellations are no longer possible.
Contact Us
We are here to help! For any questions about returns, refunds, or exchanges, please get in touch:
Antoro Noble Hall
262 Hinahon Street, Tondo, Manila, NCR, 1012, Philippines
Email: contact@antorohall.store
Phone: +63 946 035 3328
Your peace of mind matters. Thank you for shopping with Antoro Noble Hall!